Frequently Asked Questions
Everything you need to know about bringing comfort and style to your home.
What is the typical shipping timeframe for furniture and decor?
Most in-stock items ship within 3-5 business days. Larger furniture pieces may require scheduled freight delivery, which typically arrives within 2-3 weeks depending on your location.
Do you offer a warranty on Giving Tree products?
Yes, all our home products come with a standard 1-year limited warranty covering manufacturing defects. Some premium collections may include extended coverage.
What is your return policy for home goods?
We offer a 30-day return window for most items in their original packaging. Please note that custom-made or final sale items are not eligible for return.
Are your materials sustainably sourced?
At Giving Tree, we prioritize eco-friendly manufacturing. We use FSC-certified wood and recycled textiles whenever possible to ensure your home is as green as it is beautiful.
Do you provide white-glove assembly services?
Yes, white-glove delivery and assembly are available for an additional fee at checkout for most major metropolitan areas. This includes room-of-choice placement and debris removal.
How can I track my order status?
Once your order ships, you will receive an email with a tracking link. You can also log into your Giving Tree account to view real-time updates on your delivery.